Frequently Asked Questions

How can I order?

You can order easily using our online platform. When you find a product you need, you can add it to your cart, login, and go through the ordering process. After the order is ready, you will receive an order summary in your email. The order summary will also be stored in your account. You can also easily make reorders afterward by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.

How can I order? What information should I input when ordering?

Our online ordering system will ask for all the important information you should submit. This will make sure the shipment is not delayed because of the lack of VAT number.

What payment methods can I use?

You can use all the major credit cards. If you are a customer with an established customer relationship with us. you are able to use the invoice as a payment method on our online shopping checkout process. If invoicing option is not activated for you although you are a repeated customer, please contact us and notify us.

How can I order? What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact us to notify us about the problem. We can manage the order manually.

Sales Tax?

Sales tax will be automatically charged as per state rules.

How can I order? How can I change the delivery address?

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

FAQ

What Shipping Methods Are Available?

USPS & UPS

How Long Will it Take To Get My Package?

Shipping time will be confirmed on the order confirmation.

How Do I Track My Order?

We will send you the tracking code of the shipment when the parcel has been sent.

How Do I Place an Order?

We will send you the tracking code of the shipment when the parcel has been sent.

How Should I to Contact if I Have Any Queries?

Email / Call / Contact Us Form.

Do I Need an Account to Place an Order?

Yes.